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Shipping and Handling of Cord Blood
1. How is my baby’s cord blood sent to your laboratory?
Overnight expediting services you may choose such as USPS Express Mail, FedEx, UPS or DHL can deliver your cord blood specimen to our laboratory within the 36-48 hour delivery services requirement. Sunday and holiday deliveries will require the use of higher cost courier pick-up and delivery services to ensure on-time delivery within the 36-48 hour delivery requirement. NeoCells can arrange for bedside courier pick-up and delivery. Please call 888.502.3557 to find out more.
2. How long will my baby’s stem cells remain viable in the kit after collection?
Studies have shown that stem cells can remain viable for at least 36 to 48 hours after the collection takes place.
3. Do the stem cells have to be kept at room temperature before shipping?
Yes. Stem cells prefer room temperature and should never be exposed to extreme temperatures. Never leave your collection kit in a hot car and certainly, do not put your collection kit in the refrigerator or freezer after cord blood collection and prior to shipment.
4. What if I do not live in the U.S.?
We accept clients outside of the United States. International couriers can transport your cord blood specimen, provide customs clearance and will guarantee delivery to our laboratory within 36 to 48 hours of collection. Should you be a domestic client and subsequently relocate to another country, NeoCells will continue to service your paid for stored specimen here in U.S. for as long as you desire. At any time in the future, upon your written request, we will transport your specimen to your requested destination if needed for transplant.
5. What if I would like bedside courier pickup with expedited shipping?
NeoCells can arrange for bedside courier pick-up and delivery. Call 888.502.3557 to learn more. AirNet also offers hospital bedside courier pickup of your cord blood and expedited shipping to the NeoCells’ lab for processing. AirNet will pickup your cord blood at any location at any time. Click to learn more about AirNet.
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